Privacy Policy
At Hasland Theatre Company, we are committed to maintaining the trust and confidence of our visitors to our web site, customers and subscribers to our newsletter. Here you’ll find information on how we treat data that we collect from visitors to our website, buys tickets or when someone subscribes to our mailing list.
Ticketing Data
When you purchase a ticket (or tickets) through the Hasland Theatre Company Box Office or online your name, address data, email and contact number will be stored in our Box Office system hosted by Ticketsource. You may, of course, purchase a ticket (or tickets) in person without supplying the aforementioned personal data. Please be assured that we do not share your personal details with any other company without your consent. Further information about the Privacy Policy of Ticketsource can be found by clicking here. We will retain your data on our Box Office system for a period of 36 months from your last booking with us.
Some of the events at The Playhouse are presented in partnership with other companies such touring theatre companies and other artistic organisations and promoters. We will let them know about your booking and share your name and contact details with them but they can’t contact you unless you select either the Email or Post option as part of your booking online, at the Ticket Office or over the phone. We will not share sensitive information or your payment details.
Emailing list sign up
As part of the registration process for our emailing list, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our emails. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.
Visitors to our Website
When someone visits www.haslandtheatrecompany.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.
If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Access to Your Personal Information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection office via boxoffice@haslandtheatrecompany.co.uk or contact 01246 272271
Changes to this Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated on 26th April 2018.
Cookies Policy
What are cookies?
Like most websites, we use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.
Information collected
Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. We can use cookies to monitor your browsing and purchasing behaviour.
How are cookies managed?
The cookies stored on your computer or other device when you access our websites are designed by:
Hasland Theatre Company and are necessary to enable you to a make purchases on our website;
Third parties who participate with us in marketing programmes.
What are cookies used for?
The main purposes for which cookies are used are: -
For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.
To enable us to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.